I need more information about a product before ordering it. What do I do now?We try very hard to ensure our website contains full and up-to-date information about all our products, but if you need more details or technique support, Please contact us. You may call us at 1-866-528-4572 or write to us at email@example.com
How can I place my order?You can order online by using our online purchasing system. Alternatively, contact us via telephone, fax or email.
In which way can I pay?You can pay by Visa/ MasterCard/American Express.
Can I place an order from outside the USA?Yes, although the shipping cost will be different from the domestic online order.
How do I know my order is received and is in process?A confirmation email will be sent to you within three business days once your order is received.
What are your delivery charges?We use all major carriers to ship orders, including UPS, DHL, FedEx, and USPS; We will determine the appropriate carrier for your shipment, depending on size, weight and speed of delivery required. Please contact us for details.
Can you deliver to a different address than my invoice address?Yes. You may specify different invoice and delivery addresses, provided that they are in the same country.
What if I receive a wrong or damaged product?Please inspect all packages upon receipt. If any product is wrong, defective or missing, please contact us as soon as possible. An email copy of your report must be sent to firstname.lastname@example.org. Membrane Solutions should have reasonable opportunity to make inspections, tests and repairs. No returns will be authorized after 30 days following shipment to buyer.
What should I do when making a wrong order?Please contact us. An email notice of your request must be sent to email@example.com. We will have our customer service contact you for the specific request, if your exchange request is accepted. Standard restocking fees per order $20 may apply. If the order ships before your exchange request is received, you may return it. You’re responsible for the delivery charges and restocking fees.
How do I cancel my order?Please contact us. An email notice of your cancellation request must be sent to firstname.lastname@example.org. A confirmation email will be sent to you, if your cancellation request is accepted. Restocking fees of per order 10% may apply (minimal amount $20 per cancellation). If the order ships before your cancellation request is received, you may return it. You’re responsible for the delivery charges and restocking fees.
If you still have questions that remain unanswered, please don't hesitate to contact us.